Terms & Conditions

Last Updated: [Date]

Welcome to Global Service Centre (“Company”, “we”, “our”, or “us”). By accessing and using our website or availing our services, you agree to comply with the following Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Services Offered

We provide home appliance repair, maintenance, and related services for a variety of household products including, but not limited to, Refrigerators, Washing Machines, ACs, TVs, Microwaves, Geysers, and other home appliances.

Service availability may vary based on location and technician availability.

2. Service Booking & Confirmation

• Service bookings can be made via phone, WhatsApp, website form, or email.

• Once a service request is registered, a Complaint / Service ID will be shared.

• Customers must verify the technician’s identity and Complaint ID before allowing entry into the premises.

3. Service Charges & Payments

• Inspection or visiting charges may apply, even if no repair work is undertaken.

• Charges for repair, spare parts, and service depend on appliance condition, brand, and required work.

• All payments must be made after service completion unless agreed otherwise.

• We do not provide refunds for services already performed.

4. Warranty on Services & Spare Parts

• Warranty is provided only on repair work and specific parts as mentioned on the invoice.

• Warranty does not cover physical damage, misuse, electrical fluctuations, water damage, or future unrelated issues.

• In case of warranty claims, technicians will inspect and decide whether repair or replacement is required.

• Warranty is void if the appliance is repaired by a third party after our service.

5. Customer Responsibilities

Customers agree to:

• Provide accurate appliance details, location, and contact information.

• Ensure safe access for technicians at the time of visit.

• Check and confirm the service performed before making payment.

• Keep the invoice/receipt for warranty claims.

6. Genuine Spare Parts

We aim to use genuine or high-quality spare parts. However, availability depends on brand and stock. Cost of parts varies by model and market pricing.

7. Limitation of Liability

• We are not responsible for pre-existing damages, internal component failure, power issues, or appliance age-related problems after service.

• We are not liable for any loss of data, food spoilage, or commercial loss caused by appliance breakdown.

• Services are provided on a best-effort basis; results may vary depending on appliance condition.

8. Cancellation & Rescheduling

• Customers must inform at least 2 hours before the scheduled visit for cancellation or rescheduling.

• Technician visit charges may apply if cancellation is done after the technician arrives.

9. Third-Party Links & Content

Our website may contain links to external websites. We do not control or endorse their content and are not responsible for their policies or actions.

10. Intellectual Property

All content on our website — including logos, text, graphics, images, and layout — is our property and cannot be copied, reproduced, or used without written permission.

11. Changes to Terms

We may update or modify these Terms & Conditions anytime without prior notice. Continued use of our website or services means you accept these changes.

12. Contact Information

For queries related to these Terms & Conditions, contact:

Global Service Centre
📞 Phone: [Your Phone Number]
📱 WhatsApp: [Your WhatsApp Number]
📧 Email: [Your Email Address]
📍 Address: [Business Address]